Being able to contact your cloud website hosting provider whenever you have any type of questions or encounter any problems is really important and how fast they'll answer and take action is usually crucial, particularly if your web site is business-oriented, as longer downtime often means losing potential customers. The support options are also an easy way to recognize actual suppliers from resellers. The second typically reply just to email messages or support tickets and you'll need to wait for a day or more so as to get a reply. In case the trouble involves a couple of responses, you'll end up losing a few days so as to have a problem solved. Using a genuine and reliable hosting company, you should be in a position to connect with the support team at any time and get an instant response no matter what the issue or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Cloud Website Hosting
We acknowledge the significance of getting assistance in a timely manner, that's why our cloud website hosting services come with 24/7 tech support and several options for contact. If you don't have an account yet, you can call us or take advantage of our live chat and speak with a live agent, so as to learn more about our services or check if our servers meet the system requirements for your websites. Thus, you won't end up ordering a service that you can't use effectively. In case you already have your website hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it needs further investigation. Unlike the vast majority of suppliers out there today, we answer to all the tickets within an hour, so you will not have to wait for an entire day. Our support services are available twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server that you choose, you will be able to take advantage of our 24/7 technical support services even on public holidays. All of your websites will be available at all times and so will we. With numerous contact options, you're able to select the optimal approach to contact us and learn more about our solutions in case you don't have an account yet, or request support in case you're already among our customers. You will be able to phone us, start a chat with a live agent, send an e-mail message or open a support ticket from the Help section of your Hepsia hosting Control Panel. The last two options feature a one-hour reply time guarantee, though it rarely takes over 20 min to get assistance regardless of the nature of the issue. Using our customer and tech support services, we'll be there for you every time you need us, not a few days afterwards.
24/7 Customer Support in VPS Servers
In case you obtain a VPS server through us, you can use several different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, we have a couple of local telephone numbers in the U.S.A., the UK and Australia along with a live chat service. If you are an active customer and you need help with a technical issue that requires longer time to investigate or resolve, you can open a support ticket from your billing account or you can send an email message and we will handle the issue and send you a reply within one hour. The response time is guaranteed 24/7, including weekends and holidays, yet for the majority of problems it takes less than 30 minutes to receive assistance. Our support service covers your VPS and all pre-installed software it comes with, so in case you'd like to have help with third-party applications, you'll be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
We know how important it is to get well-timed support in general, let alone if you operate an entire server, so each dedicated server that we supply comes with 24/7 support with one-hour reply time guarantee whatever the situation. The service is cost-free for any kind of problems with your server or the software that was installed from our administrators through the setup, so you'll be able to contact us as many times as you wish, even during holidays. You can either open a support ticket from your billing area or you could send an e-mail message, and the actual response time for either rarely surpasses 30 mins since we have admins available round the clock. In case you want general information about our servers or you've got a billing question/issue, you may also call one of the local phone numbers we have on 3 continents or you may use our live chat service and talk to an agent online. For third-party software support, we offer a Managed Services upgrade, which you can include to your server plan through the billing Control Panel.